I’ve been having a lot of trouble with Amazon lately. They had the wrong description up for both Hard Facts and The No Asshole Rule, and both my publishers –- Harvard Business School Press and Warner -- have found that getting these things repaired can take weeks with Amazon. It was taking forever for Amazon to put up the correct description of The No Asshole Rule. So I finally got fed-up and wrote a note of complaint directly to firstname.lastname@example.org, which is allegedly the CEO’s email. I got what seemed like a personal response in a few minutes: “I couldn't agree with you more. The goal is to treat authors and publishers like customers. Something we've clearly failed at in this case. Let me poke into this one, and thanks for taking the time and making the effort to complain.” Whether it was really Jeff Bezos, or just a stand in, I was impressed with both the speed and the tone. Now let’s see how long it takes them to fix it!