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Trail Blazer

What a relief to see you back!!!

Joe Marchese

Bob --
Welcome back... was starting to worry. Great example of the process Ron Zemke taught when we mess up. Here is a blog I wrote about the approach(I think when you blogged about the UAL incident).
http://mckeeverandsullivan.wordpress.com/2012/08/13/when-we-mess-up/

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