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Difficult People Tips

I really like this video. It makes a lot of sense. I hope more managers get this, and create a new policy not to hire A..holes

Lilly Evans

Bob, good video. Mischievous smile.

A comment - how about "detached" instead of "indifferent"? It seems to me you are advocating not getting emotionally involved rather than being calous. One of the best ways I saw that described was last night by Sister Frances of Helena House (home for incurably ill children where they live fulfilling lives for as little the have). She said that she would not be able to do the job if she became attached to individual children, but that she loves each one! And I am sure they and their families get that.

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