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Frank Roche

I was reading the NYT yesterday and was thinking about your book. Approach Boss With Caution talks about how Mesa Airlines CEO Jonathan Ornstein is a hothead and a very angry man. (

""On a scale of one to 10, with 10 being the most volatile personality, Jonathan G. Ornstein, chief executive of the Mesa Air Group, cheerfully admitted, “I used to be an 11.”'

That article made me cringe. I just don't know how, in a world that doesn't allow colleagues to look at each other cross-eyed, can allow a CEO to be profiled as an....well, your title says it all.

Lilly Evans

Guess, Washington Post Mensa Invitational contestant who got second prize had it right -

"2. Ignoranus: A person who's both stupid and an asshole."


You can't but it takes too long for karmic justice. Let's consider though what Nardelli's balanced performance actually consisted off. He got the short-term numbers up by badly depreciating employee commitment to the health of the firm thereby lowering their long-term productivity. AND - in further cost cutting - has almost destroyed one of HD's OTHER great soft assets - the trust of it's customer based in value, service and customer focus. If we looked at this as a capital asset analysis how many $Bs did he destroy in search of his own payout ? The Board took too long to act but paying him off $210M package may have been cheap at the price. But what does HD do now ? Their old business model was getting exhausted and Nardelli has squander how many years making it worse. OUCH.

Dave Livingston

Mark Graban

I remember the Cerner story very well. What's the follow up on that? Patterson is still CEO, Cerner is still a leading company in the hospital information systems space.

Thanks for the link, also. I enjoy your blog Bob, just discovered it recently through Kent Blumberg.

Ed Brenegar

I had a conversation at a social event last year with a HD manager, and asked about the changes at the company. He told me it was totally about numbers, not about customer service. Where I live there is a Home Depot and a Lowe's two blocks apart. The Lowe's parking lot is full most days and Saturdays, especially Saturdays, and I can always get a spot at HD within five spaces from the door. The only other thing to say is that they approach the same "market" differently. I'm amazed at how different their merchandizing approach is. In out family, we'll go to Lowe's first, and then HD.

Robert Hruzek

So true, Bob! It's amazing how often the folks at the top forget that THEY set the tone for the entire organization! And investors examine that aspect as much as the share price, because it's yet another indicator of future stock performance. It all ties together.

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