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Jonathan Kamens

I wish I had warm fuzzies about HP, but right now I'm locked in a pitched battle to get them to give me my money back for an HP printer which I bought directly from them and which hasn't worked since the day I bought it. The case manager working with me has been consistently civil and polite while at the same time being completely unhelpful.

Bob, do you have any contacts at HP who can make this problem go away?

You can read the whole story at http://blog.kamens.brookline.ma.us/tag/c5280/.

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