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Kevin Rutkowski

James Drogan mentioned that you shouldn't put anything in an e-mail that you wouldn't want read in court. Let's add that you shouldn't put anything that you wouldn't want in the New York Times.

The CEO of Countrywide accidentally included a customer on an e-mail recently. It ended up in the New York Times business section on Sunday.

Here's a link to the article that I read on Sunday: http://www.nytimes.com/2008/07/13/business/13mail.html

Apparently, this is at least the second time that this e-mail resulted in a New York Times article:
http://www.nytimes.com/2008/05/25/business/25suits.html

Hypnosis Melbourne

Yeah I know many occassion where I've caught myself writing a "heated" reply before having a sense of caution hit me and quickly rewriting in a more social manner :)

Chip Overclock

Some of the best advice I've ever gotten came from someone a quarter of a century ago in the very early days of email: before you press send, go to the bathroom. It's amazing how a few moments of reflection, and an empty bladder, will change your mind about what you've written.

James Drogan

Drogan's Third Law: Never put things in an e-mail you would not like to hear read in court.

Al Sargent

Hey Bob,

Long time not talk, and great to see you blogging!

I think that delayed transmission of email is a great idea and added it to the Gmail suggested features list: http://groups.google.com/group/gmail-labs-suggest-a-labs-feature/browse_thread/thread/fae9b64a6fc04bc4#

- Al

Kevin Rutkowski

I've learned a few things about e-mail through the years.

1) If I'm angry when I write an e-mail, the reader can sense my feelings regardless of how carefully I think I've crafted the e-mail.

2) E-mails get forwarded. Items in long e-mail chains are especially prone to being forwarded to the wrong person.

3) E-mails are evidence in trials.

4) People accidentally hit "Reply All" when they really intended their reply for one person.

I have found that it's a best practice to not respond via e-mail to an e-mail that upsets me. A phone call or in-person meeting is much better at settling a tense situation.

I also write my e-mails assuming that they will be read by anyone and everyone, especially those who are not intended to read them.

Finally, when forwarding a long e-mail chain to a new person, I delete everything except for the relevant messages.

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