Book Me For A Speech

My Writing and Ranting

Press Room

Good Books

« Help Firefox 3 Set a World Record: Sign-Up for Download Day | Main | Dilbert Explains Perverse Incentives »


Feed You can follow this conversation by subscribing to the comment feed for this post.

Kevin Rutkowski

James Drogan mentioned that you shouldn't put anything in an e-mail that you wouldn't want read in court. Let's add that you shouldn't put anything that you wouldn't want in the New York Times.

The CEO of Countrywide accidentally included a customer on an e-mail recently. It ended up in the New York Times business section on Sunday.

Here's a link to the article that I read on Sunday:

Apparently, this is at least the second time that this e-mail resulted in a New York Times article:

Hypnosis Melbourne

Yeah I know many occassion where I've caught myself writing a "heated" reply before having a sense of caution hit me and quickly rewriting in a more social manner :)

Chip Overclock

Some of the best advice I've ever gotten came from someone a quarter of a century ago in the very early days of email: before you press send, go to the bathroom. It's amazing how a few moments of reflection, and an empty bladder, will change your mind about what you've written.

James Drogan

Drogan's Third Law: Never put things in an e-mail you would not like to hear read in court.

Al Sargent

Hey Bob,

Long time not talk, and great to see you blogging!

I think that delayed transmission of email is a great idea and added it to the Gmail suggested features list:

- Al

Kevin Rutkowski

I've learned a few things about e-mail through the years.

1) If I'm angry when I write an e-mail, the reader can sense my feelings regardless of how carefully I think I've crafted the e-mail.

2) E-mails get forwarded. Items in long e-mail chains are especially prone to being forwarded to the wrong person.

3) E-mails are evidence in trials.

4) People accidentally hit "Reply All" when they really intended their reply for one person.

I have found that it's a best practice to not respond via e-mail to an e-mail that upsets me. A phone call or in-person meeting is much better at settling a tense situation.

I also write my e-mails assuming that they will be read by anyone and everyone, especially those who are not intended to read them.

Finally, when forwarding a long e-mail chain to a new person, I delete everything except for the relevant messages.

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Your comment could not be posted. Error type:
Your comment has been saved. Comments are moderated and will not appear until approved by the author. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.


Post a comment

Comments are moderated, and will not appear until the author has approved them.

Your Information

(Name is required. Email address will not be displayed with the comment.)

Asshole Survival

Scaling Up

Good Boss Bad Boss

No Asshole Rule

Hard Facts

Weird Ideas

Knowing -Doing Gap

The No Asshole Rule:Articles and Stories