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Will Lichtig

Bob,

The medical profession and their lawyers used to adopt the same approach of "deny and defend." Recently, however, some institutions have adopted a more humanistic approach that centers on acknowledging mistakes and apologizing to the patients and their families! Surprisingly, they have found that this is not only the right thing to do, but that it also has resulted in reduced legal costs and financial exposure for the harm caused.

A discussion of this approach can be found at http://www.nytimes.com/2008/05/18/us/18apology.html?pagewanted=all.

As a lawyer who spends that vast majority of my time advocating for change in the construction industry (http://enr.construction.com/people/AOE-Gallery/newsmakers/080114/080114-15.asp), I understand the uphill nature of convincing more traditional colleagues to re-examine their view of "risk" and client service. The fact that it is uphill is no reason to abandon the hike!

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