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Wally Bock

Thanks for the kind words, Bob. I think you're right that the good ones are more concerned with quality that with speed. But I think there's another thing they do that dovetails with the quality concern. I never actually timed this, but it seems to me that good bosses devote a far greater portion of their time to people issues. They judge those to be high leverage activities.

I had the privilege of seeing Oakland Chief of Police George Hart up close. He remains one of the most effective leaders I've ever seen. Chief Hart had four things the thought were strategic for him.

One was to handle the political world so that, as far as possible, the politics of the city did not interfere with good police work. The other three were all people issues. He set standards for and paid attention to recruiting, training, and promotions/assignments.



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